4.6 Student Complaint Policy

4.6

Student Complaint Policy

Last Update Approved: June 11, 2013

Edited/Revised: July 8, 2015

Revised Effective: August 7, 2015

Middle Georgia State University is committed to the fair treatment of its students.

A “student complaint” is defined as a situation in which a student feels that the treatment he/she has received is not consistent with the University’s policies.

Students are encouraged to initially seek an informal resolution of these matters directly with the individual(s) involved when possible. When an informal resolution is not possible, students should file a written complaint with the appropriate office as prescribed in the Grievances/Complaints Policies and Procedures section of the MGA Student Handbook.

Any office to which a written complaint (including emails) is submitted must investigate the complaint, notify the student of the resolution, and maintain a log of all written student complaints.

As required by the Department of Education and the Southern Association of Colleges and Schools – Commission on College (SACS-COC), the following information should be maintained in the written student complaint log.

  • Nature of the complaint
  • Date and time of the incident
  • Full names of all individuals involved
  • Policy or procedure violated
  • Resolution of the complaint
  • Date of the resolution

Following is an example of an acceptable written student complaint log.

Date Grievance Received Date & Time of Incident Name & ID # Names of Others Involved Policy or procedure violated Grievance or Complaint Action for Resolution Date Resolved
1/15/2013 1/7/13; 3:30 pm Bobby Ray 983000000 John Smith Housing Residency policy Required to live in housing and he is over 21 Spoke with Residence Life and resolved the issue. Student is no longer required to live in Residence hall. 1/17/2013